Information We Collect

Information You Provide Directly

When you sign up for our learning programs or contact us, we collect details you share voluntarily. This includes your name, email address, phone number, and professional background. If you enroll in paid courses, we'll also collect payment information through secure processors.

Automatically Collected Data

Like most websites, we gather technical information when you visit firexlight.com. This includes IP addresses, browser types, device information, and how you navigate through our site. We use this data to improve user experience and understand which content resonates with our audience.

How We Use Your Information

We use your data to deliver the educational services you've requested. This means sending course materials, tracking your progress, and communicating important updates about our programs. We also analyze aggregated data to understand trends in blockchain education and improve our curriculum.

• Delivering learning materials and course access
• Responding to inquiries and providing customer support
• Sending program updates and relevant educational content
• Processing payments and maintaining financial records
• Analyzing usage patterns to enhance our platform
• Complying with legal obligations under Taiwan law

Data Sharing and Third Parties

We work with carefully selected service providers to deliver our programs. Payment processors handle transactions, email platforms send communications, and cloud services host our learning materials. These partners are bound by strict confidentiality agreements and can only use your data for specified purposes.

Service Providers We Work With

• Payment processors for secure transaction handling
• Cloud storage providers for course content delivery
• Email service providers for program communications
• Analytics platforms for site performance monitoring

If firexlight is involved in a merger, acquisition, or sale of assets, your data may be transferred. We'll notify you before any such change and explain your options regarding your information.

Your Privacy Rights

Under Taiwan's Personal Data Protection Act, you have significant control over your information. You can request access to what we've collected, ask for corrections, or request deletion of your data (subject to legal retention requirements).

Rights You Can Exercise

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to update inaccurate or incomplete information
• Deletion: Request removal of your data when no longer necessary
• Restriction: Limit how we process your information in certain situations
• Portability: Receive your data in a structured, machine-readable format
• Objection: Opt out of certain data processing activities

To exercise these rights, contact us at support@firexlight.com. We'll respond within 30 days and verify your identity before processing requests. Some requests may take longer if they're complex or we receive multiple requests simultaneously.

Data Security Measures

We protect your information through technical and organizational safeguards. Our systems use encryption for data transmission, secure servers with restricted access, and regular security audits. Staff members receive privacy training and can only access data necessary for their roles.

However, no internet transmission is completely secure. While we implement industry-standard protections, we can't guarantee absolute security. You're responsible for keeping your account credentials confidential and notifying us immediately if you suspect unauthorized access.

Data Retention and Deletion

We keep your information only as long as necessary for educational purposes and legal compliance. Course enrollment data is retained for five years after program completion to provide transcripts and verify credentials. Financial records must be kept for seven years under Taiwan tax regulations.

When retention periods expire, we securely delete or anonymize your data. If you close your account, we'll remove personal information within 90 days, except where legal obligations require longer retention.

International Data Transfers

Some of our service providers operate outside Taiwan. When we transfer data internationally, we ensure adequate protection through standard contractual clauses and verify that recipients maintain appropriate security standards. You consent to these transfers when using our services.

If you're accessing our site from outside Taiwan, your information will be transferred to and processed in Taiwan where our servers are located.

Cookies and Tracking Technologies

Our website uses cookies to remember your preferences, analyze site traffic, and provide personalized content. Essential cookies are necessary for the site to function, while analytics cookies help us understand user behavior. You can control cookie settings through your browser, though disabling certain cookies may affect functionality.

We don't use cookies for targeted advertising. Any analytics data is aggregated and anonymized to protect individual privacy.

Children's Privacy

Our services target professionals and adults interested in blockchain technology. We don't knowingly collect information from individuals under 18 without parental consent. If we discover we've inadvertently collected such data, we'll delete it promptly.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated via email or prominent site notices at least 30 days before taking effect. Your continued use of our services after changes indicates acceptance of the updated policy.

Previous versions are archived and available upon request if you want to review historical privacy practices.